FAQ’S AND TERMS & CONDITIONS
Download our T&C’s and Hire Agreements:
Frequently Asked Questions:
09:00 - 18:00, 7 days a week, March until late October. Last Hour Hire is 16:30, last Half Day Hire is 15:30
What is the difference between a Canoe and a Kayak?
In a Kayak, the paddler is seated with their legs stretched out in front of them, either on top (Single Kayaks) of the craft or inside of it (Double Kayaks). The paddler uses a double-bladed paddle pulling the blade through the water on alternate sides to move forward. In a Canoe, the paddler sits normally on a seat and uses a single-bladed paddle to move the boat forward.
Is everything provided?
Yes, we provide all safety equipment for you which includes Buoyancy Aids, Paddles, Dry Bags and a Route Map. Buoyancy Aids must be worn at all times during your paddle. We stipulate that you must wear the Buoyancy Aids we provide and not your own - we will fit you with the correct Buoyancy Aid when you arrive.
Where are you based and where can I park?
We are based at two sites. The first is The Grove Ferry Picnic Site CT3 4BP. Parking is available at the site, £1.30 weekdays, £2.00 weekends. The second is Fordwich CT2 OBW. Free public parking is available on the main Fordwich Road, the side road Marlow Meadows or in any of the cul-de-sacs. Park on the opposite side of the bridge to The George & Dragon. Walk down the track to your left before the bridge where you will see the Fordwich Town boundary sign and our sign too.
Can I get to you by bus or train?
Yes. To reach our Fordwich Site, you can either take a 4 minute train from Canterbury West to Sturry Train Station or any 8 or 6 bus from Canterbury Bus Station to Sturry Train Station. The train station is then simply a 10 minute walk to us in Fordwich.
What should I wear?
This is weather dependent, but lightweight clothes and waterproofs are ideal. Old trainers or something you wouldn't mind getting wet is also a good idea. We recommend a change of clothes just in case.
Do I need to book?
We prefer you to book so that we can ensure we have your preferred craft ready and available for you. We do allow walk-ins but cannot assure that we will have availability. Book through the tab at the top of the page or call us on 07947 835688. You must pay in advance.
Do I have to be able to swim?
No, our insurers have not stipulated this and our craft are very stable. We will provide you with a buoyancy aid in your correct size which must be worn at all times.
If the weather is bad, do I receive a refund?
If we cancel any activity, we are happy to issue a refund. Rain should not affect your river trip, however if you are put off by the weather, we are happy to reschedule your adventure for no extra cost. You must call us to reschedule before your hire is due, otherwise you will not be permitted to move your booking.
Are there any age restrictions?
No, all ages are welcome including toddlers and babies. Children have to be 12 years old to paddle in a craft by themselves with an adult on the water in a separate craft. We specify that we must have written consent from a responsible adult to allow 16 year old children to paddle by themselves on the water.
Can I bring my dog?
Yes, we are super dog friendly! We recommend your dog in a Canoe, but we don't mind them being in any craft as long as they don't significantly alter the weight of the boat.
Can we drink alcohol?
No, alcohol nor drug consumption are not permitted.